24-month warranty on Disenia products

Disenia guarantees its products for 24 months from the date of delivery to the retailer.
For shower enclosures, the warranty covers damage to:

• profiles: unusual discolouration, paint defects or rust spots, provided these are not caused by contact with acidic substances;
• mechanical components: broken or jammed sliding bearings, and defective hinges;
• toughened glass: if the glass breaks spontaneously within 12 months, the breakage will be presumed to be due to a manufacturing defect. Although toughened glass is designed to break into harmless, non-sharp fragments, it may still be susceptible to internal stress or microfractures.

What is not covered:

• damage caused by water leaks: effective sealing between the wall, shower tray and enclosure depends entirely on proper installation by a qualified plumber, in accordance with the manufacturer’s instructions;
• damage caused by limescale deposits, cloudiness: limescale deposits are caused by hard water and can build up over time if the shower enclosure is not cleaned regularly;
• damage caused by the use of corrosive substances: applying aggressive acidic descaling products to metal profiles can cause staining and permanent surface damage, immediately voiding the warranty.

For bathtubs (with or without whirlpool/airpool systems), the warranty covers damage caused by:

• manufacturing defects: material defects in the bathtub shell (acrylic, Mineralmarmo, Solid Surface, or resin);
• electrical or whirlpool/airpool components: malfunctions affecting pumps, motors, or electronic controls;
• non-conforming products: free repair or replacement of the defective product. Defects must be reported within two months of being discovered.

What is not covered:

• damage or failures caused by improper installation or resulting from installation carried out by non-qualified personnel or outside the authorised service network;
• normal wear and tear: damage caused by improper use, accidental impacts, or cleaning using scouring pads or aggressive chemicals.

The warranty does not cover direct or indirect damage to persons or property, nor does it cover costs associated with the installation or removal of damaged parts.

Our 24-month warranty reflects our commitment to customer satisfaction and our dedication to maintaining the highest standards of product quality.

Please note that all warranty claims must be submitted exclusively to the authorised retailer from whom the product was originally purchased.

Click here to consult the European regulations.