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Disenia
Check the FAQs for answers to frequently asked questions and useful information about the pre-installation, installation and post-installation of our shower trays. If you have any further query, drop us a line at info@disenia.it, or call us on +39 0434 1822603.
How do I choose a shower tray?
The following must be considered:
Disenia shower trays are suitable for installation both on a concrete subfloor or flush with the floor.
Can I order a made-to-measure shower tray?
The Join shower tray is designed to be cut to size and is available with any dimension up to 100x180cm. It can be cut to size directly on site with a common marble cutting grinder, considering that it has to be cut on the sides facing the wall. The Onda shower tray can also be cut to size on site, even using a wood cutter. We can make bespoke Onda shower trays according to a customer’s drawing, with endless possibilities in terms of shapes and designs. The Catino shower tray has a perimetric edge, therefore it can only be altered along the edge, using a marble cutting grinder.
Can I fit the shower tray on a finished or tiled floor?
Our shower trays can be fitted on an existing or tiled floor, provided it is perfectly flat, level and stable and our fitting instructions are scrupulously followed. You can consult the fitting instructions via the link below. Fittings instructions
I would like to install the shower tray flush with the floor. Is there anything I should consider?
The Join and Catino shower trays do not come with a reinforcement plate below floor level, therefore you will only need to make sure that there is a 7cm space for the shower waste, plus the thickness of the tray, between the shower subfloor and the finished/tiled floor. The Onda shower tray requires an extra depth of 18mm below the subfloor level at the waste, so you must consider a total of 25+18+70 mm for a flush-fitting shower tray. You also need to check whether the shower enclosure you have chosen is suitable for this type of tray. If the enclosure has a hinged door you need to consider the height of the bathroom floor around the shower to make sure the door can be opened.
Suppose I have not yet decided the exact dimensions of the shower tray, can I cut it to size on site?
The Join shower tray can be cut to size directly on site with a standard marble cutter grinder, bearing in mind that it is hollow and that it must be cut along the sides facing the walls. The Onda tray can also be cut to size on site; in this case a wood cutter is enough. The Catino tray has raised edges, so cutting options are limited. It can only be cut along the edge with a marble cutting grinder, always bearing in mind that our shower trays are hollow.
I would like to lay a hardwood floor in the bathroom. Is there any special consideration I should make when choosing the shower tray and type of installation?
If your bathroom has a hardwood floor you need to consider carefully which type of shower tray you want to install. Fitting the shower tray directly on the subfloor is the best solution because there is less risk of having stagnant water at the junction points. Fitting a shower tray with raised edges means fewer risks of water leaking out onto the hardwood floor, also in the event of a clogged drain (if there are no raised edges there is no time to realize there is a clogged drain). If you nonetheless prefer to opt for a flush-fitting shower tray, we advise you to choose a tray with raised edges as a good compromise between style and functionality.
What is the Join shower tray made of?
The Join shower tray is made of Pietragel, a composite material obtained by mixing 75% fossil materials (CaCo3 calcium carbonate) with a small percentage of unsaturated orthophthalic resins (acrylate polyester), coated with approx. 1 mm thick Gelcoat. Gelcoat is an acrylate polyester resin (with a percentage of acrylic monomer) used as a coating material for fibreglass. Gelcoat makes fibreglass waterproof, weather and water resistant. A Pietragel shower tray is solid and sturdy, and the Gelcoat coating adds a smooth, pleasant finish. In addition, Gelcoat is highly hygienic and offers good resistance to UV rays, abrasion, impacts and ageing.
What is the Onda shower tray made of?
The Onda shower tray is made of Aquatek, which consists of approx. 2/3 aluminium hydroxide and 1/3 top-quality acryl. As a result of a constantly monitored manufacturing process, Aquatek is homogeneous throughout its thickness and therefore can be easily repaired. In addition, it keeps its shape and offers excellent resistance to impacts, heat and the most common chemical agents. Aquatek is biologically pure and non-porous, therefore it does not absorb dirt or germs. Scratches and stains can be easily removed with the abrasive sponge provided with the shower tray. The Onda tray has been subjected to European and non-European slipperiness tests, and is classified Class A according to DIN 51097. This means that wet, soapy bare feet do not slip on an Aquatek shower tray even if inclined up to 12 degrees.
What is the Catino shower tray made of?
The Catino shower tray is made of Solidgel, a composite material consisting of a natural mineral mixed with a polyester resin, coated with a high-quality acrylic/polyester resin that confers excellent chemical-physical resistance, durability and absolute waterproof resistance and hygiene during daily use. The top coating also gives Solidgel a polished finish that makes it particularly elegant, pleasant to the touch and very similar to ceramic. Solidgel is also antibacterial, fire-resistant and self-extinguishing. It is available in the same colours as the Join shower tray, yet unlike the Join tray the Solidgel part is in the same colour as the top coating, making superficial scratches and/or knocks less evident.
Can I order a shower tray from you online?
It is our policy not to sell directly to end customers. We can give you useful information to help you identify the shower tray that most suits your requirements, but we cannot sell it, nor give you any price. Disenia shower trays are only sold by specialised retailers. We can give you the details of the retailer closest to you, where you can receive assistance. Contact us to find the nearest Disenia retailer. Contacts
Can I ask you for a price quotation before contacting a Disenia retailer?
We work with a nation-wide network of retailers, who have the exclusive possibility to give you or ask us for price quotations. Contact us to find the nearest Disenia retailer. Contacts
What are delivery times for your shower trays?
If you opt for a standard shower tray in the colours Bianco, Cemento, Sabbia and Panna and no bigger than 90x140cm, we can deliver it to you within a week of the order date. If you choose a shower tray with non-standard dimensions, delivery will take up to 4 weeks from the order confirmation date. If the shower tray is ordered in any of our standard colours, delivery can take up to 5 weeks.
How are Disenia shower trays fitted?
Each Disenia shower tray is delivered with detailed fitting instructions for that specific model. Actually, all our shower trays can be fitted in the same way because they are hollow (i.e. they do not consist of a solid core with a top finishing coating). This is due to technical reasons, and also to reduce the weight of the tray. Take care to fill the empty space underneath the tray with elastic mortar and check that all the bottom raised profiles sit on the subfloor and not on the mortar. This is especially important for flat trays, which are more likely to develop dips and humps if the tray does not sit completely on a perfectly flat subfloor. Please watch the video by clicking on the link below. In less than 10 minutes it shows how to fit a shower tray with just a few easy, safe operations. Fitting instructions videos
If the subfloor is not perfectly level, what can I do to adjust it?
If you notice that the subfloor is not level, it is extremely important that you adjust it. We advise using quick set mortar which sets in only 20 minutes, so that you can then proceed with the fitting of the shower tray.
The fitter wants to use silicone to seal the shower tray. Is that correct?
Applying silicone to seal the gap between the tray and the walls is one of the best ways to prevent water leaks over time, both with trays fitted before and after the walls have been tiled. Sealing the gap with putty would be useless and ineffective, because putty tends to crack, easily letting water through. On the contrary, silicone is an elastic material that guarantees durability and high performance over time.
I have lost the fitting instructions for my shower tray. What can I do?
Don’t worry! If you no longer have the fitting instructions for your shower tray you can easily find them in the Fitting Instructions section, or you can call us directly and give us the order reference number written on the box, so we can retrieve the standard fitting instructions and/or the specific instructions for your made-to-measure shower. You can consult the fitting instructions via the link below. Fittings instructions
How do I clean my Aquatek shower tray?
For proper care and maintenance, use a damp cloth and a mild cream detergent or standard detergent. Prolonged contact with liquids of any type should be avoided. For a deep clean, mix a solution of three parts bleach to one part water. Apply the solution and let it sit for a few hours (no more than 10), avoiding contact with parts made from other materials. Rinse thoroughly. A Scotch-Brite® type sponge can be used for more stubborn stains. Do not use products like trichloroethylene, acetone or particularly harsh chemicals. Avoid contact with red-hot objects (lit cigarettes) and dyes (nail polish).
How do I clean my CORIAN® DuPont™ shower tray?
How do I clean my ceramic shower tray?
For proper care and maintenance, use a soft cloth and soapy water or common bathroom cleaners, taking care to rinse thoroughly. Do not use harsh chemical products like alcohol, acetone, trichloroethylene, diluents or abrasive products, which may stain the surface in case of prolonged contact. Avoid contact with red-hot objects and hair dyes. In the event of persistent scratches or stains, contact the company.
How do I clean my Laminam Stoneware shower tray?
How do I clean my Tecnogel shower tray?
I need spare parts for my shower tray. Where can I buy them?
To buy spare parts you should preferably refer to the retailer where you purchased the shower tray. If you are unable to do so, we will be happy to direct you to one of our dealers closest to you. Do not hesitate to contact us.