FAQs Shower trays

Pre-installation FAQs of the shower tray

The following must be considered:

how much room is available for the shower and which model/finish you like the most (for example the Join shower tray has a slate-effect finish, and the Onda tray has a smooth finish);
whether you prefer a flat shower tray, or one with raised edges;
the type of installation.

Can I fit the shower tray on a finished or tiled floor?

Our shower trays can be fitted on an existing or tiled floor, provided it is perfectly flat, level and stable, and our fitting instructions are scrupulously followed.
You can consult the fitting instructions via the link below.
Fitting instructions

What are the shower trays made of?

Our shower trays are crafted from high-quality materials such as Aquatek, Aquatek Light, Aquagel, Ceramic, Corian®, Laminam Stoneware and Tecnogel. Each of these materials has been selected for its strength, durability, and ease of maintenance.
You can find information on the care and maintenance of these materials via the link below.
Material care and maintenance

Can I order a shower tray from you online?

It is our policy not to sell directly to end customers. We can give you useful information to help you identify the shower tray that most suits your requirements, but we cannot sell it, nor give you any price. Disenia shower trays are only sold by specialised retailers. We can give you the details of the retailer closest to you, where you can receive assistance.
Contact us to find the nearest Disenia retailer.
Contacts

Can I ask you for a price quotation before contacting a Disenia retailer?

We work with a nation-wide network of retailers, who have the exclusive possibility to give you or ask us for price quotations.
Contact us to find the nearest Disenia retailer.
Contacts

Installation FAQs of the shower tray

How are Disenia shower trays fitted?

Each Disenia shower tray is delivered with detailed fitting instructions for that specific model.
Fitting instructions
Fitting instructions videos

The fitter wants to use silicone to seal the shower tray. Is that correct?

Applying silicone to seal the gap between the tray and the walls is one of the best ways to prevent water leaks over time, both with trays fitted before and after the walls have been tiled. Sealing the gap with putty would be useless and ineffective, because putty tends to crack, easily letting water through. On the contrary, silicone is an elastic material that guarantees durability and high performance over time.

I have lost the installation instructions for my shower tray. What can I do?

Don’t worry! If you no longer have the fitting instructions for your shower tray you can easily find them in the Fitting Instructions section, or you can call us directly and give us the order reference number written on the box, so we can retrieve the standard fitting instructions and/or the specific instructions for your made-to-measure shower.
You can consult the fitting instructions via the link below.
Fitting instructions

Post-installation FAQs of the shower tray

How do I clean my Aquatek/Aquatek Light shower tray?

For proper care and maintenance, use a damp cloth and a mild cream detergent or standard detergent. Prolonged contact with liquids of any type should be avoided. For a deep clean, mix a solution of three parts bleach to one part water. Apply the solution and let it sit for a few hours (no more than 10 hours), avoiding contact with parts made from other materials. Rinse thoroughly. Scratches and persistent stains can be removed with an abrasive sponge. Do not use products like trichloroethylene, acetone or particularly harsh chemicals. Avoid contact with red-hot objects (lit cigarettes) and dyes (nail polish).

How do I clean my Aquagel shower tray?

For proper care and maintenance, use a soft cloth and soapy water or common bathroom cleaners, taking care to rinse thoroughly. Do not use harsh chemical products like alcohol, acetone, trichloroethylene, diluents or abrasive products, which may stain the surface in case of prolonged contact. Avoid contact with red-hot objects and hair dyes. In the event of persistent scratches or stains, contact us.

How do I clean my ceramic shower tray?

For proper care and maintenance, use a soft cloth and soapy water or common bathroom cleaners, taking care to rinse thoroughly. Do not use harsh chemical products like alcohol, acetone, trichloroethylene, diluents or abrasive products, which may stain the surface in case of prolonged contact. Avoid contact with red-hot objects and hair dyes. In the event of persistent scratches or stains, contact us.

How do I clean my Corian® shower tray?

For proper care and maintenance, use a damp cloth and a mild cream detergent or standard detergent. Prolonged contact with liquids of any type should be avoided. For a deep clean, mix a solution of three parts bleach to one part water. Apply the solution and let it sit for a few hours (no more than 10 hours), avoiding contact with parts made from other materials. Rinse thoroughly. Scratches and persistent stains can be removed with an abrasive sponge. Do not use products like trichloroethylene, acetone or particularly harsh chemicals. Avoid contact with red-hot objects (lit cigarettes) and dyes (nail polish).

How do I clean my Laminam Stoneware shower tray?

For proper care and maintenance, use a soft cloth and soapy water or common bathroom cleaners, taking care to rinse thoroughly. Do not use harsh chemical products like alcohol, acetone, trichloroethylene, diluents or abrasive products, which may stain the surface in case of prolonged contact. Avoid contact with red-hot objects and hair dyes. In the event of persistent scratches or stains, contact us.

How do I clean my Tecnogel shower tray?

For proper care and maintenance, use a soft cloth and soapy water or common bathroom cleaners, taking care to rinse thoroughly. Do not use harsh chemical products like alcohol, acetone, trichloroethylene, diluents or abrasive products, which may stain the surface in case of prolonged contact. Avoid contact with red-hot objects and hair dyes. In the event of persistent scratches or stains, contact us.

Can I repair a chip in a shower tray?

Watch the tutorial

I need spare parts for my shower tray. Where can I buy them?

To buy spare parts you should preferably refer to the retailer where you purchased the shower tray. If you are unable to do so, we will be happy to direct you to one of our dealers closest to you. Do not hesitate to contact us.